Ring doorbell out of focus - blurry issue

Hey. I had this doorbell for a while now ( not sue which one it is but I am sure it is an older model, but still checks out) ANYway… The picture is very blurry. I already cleaned the lens. There is no smudge on it. The lens looks clear and free of dirt and condensation. My RSSI is 33 so it’s not the issue. I checked settings but nothing.
{ great… as a new user i can not upload pictures… this is so helpful. }


Hi @CSOCSO. Thanks for sharing an image showing what you’re seeing from your Doorbell. Since you’ve already wiped down the lens and ensure it’s free of dirt or debris, as well as checked the RSSI, I’d recommend following up with our support team on this. They can take a closer look and determine if a replacement is possibly needed under the Doorbell’s warranty. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.