U
Ring doorbell other family members using
hardwired-video-doorbell
battery-video-doorbell
shared-users
troubleshooting
A family member has moved away but still have access to the doorbell Hoe can we prevent them from viewing it ?
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05-09-2023 05:06:39
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Caitlyn_Ring
Hi @user57260. If you added them as a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account), you can remove their access at any time by navigating to Settings > Shared Access > and tapping on that user. From there, you can tap the Remove User button to remove their access to any shared devices. Alternatively, if you allowed this family member to log into your Ring account, you can sign them out by updating your Ring account password. This can be done in the Control Center under the Account Management section. I hope this helps!
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07-09-2023 07:35:23
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