‎Ring doorbell offline help needed

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A

Ayjaybee101

Ring doorbell offline help needed

hardwired-video-doorbell

connectivity

troubleshooting

My ring doorbell is offline. All other ring devices are working. The doorbell is really close to the router. It is hard wired with battery back up. Showing 79% battery. No white light showing on the doorbell. Any ideas on how to get it working? Tried to 'speak' to a human at Ring but every avenue tried fails.

76 •

0 •

07-12-2023 06:57:35

Responses (1)

C

Caitlyn_Ring

Hi @Ayjaybee101. Which model of Ring Doorbell do you have? You can find the device name on the Device Health page. I'd also suggest trying a reboot using the reboot option on the Device Health page. If that doesn't work, you can fully reset the Doorbell by holding down the setup button for 20 seconds. After the reset is done, set the Doorbell back up in the Ring app using the steps under Set Up a Device. Let me know if the Doorbell is correctly showing as connected after trying these troubleshooting steps!

0

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11-12-2023 08:53:07

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