Ring doorbell not working

My ring video doorbell wont work. I have pushed the side button and it started flashing then went to solid white light. Did a hard reset and same thing. It is hard wired in and we have a chime to help with wifi connection. Tried to also redo connection and nothing. Im at a lose on how to get it to work. Help

Hey @Hjcomet. Since you have attempted the reset and to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.