Ring doorbell not working

To whom it may concern

I have had the ring doorbell for a few years but it seems be broken at the moment.

The speaker on the actual unit is not functioning and neither this is doorbell chime.

So, we are unable to speak to someone that presses the button and they can’t hear the chime when they press the button.

Please could you give us some advice?

Hi @Lilos. I would suggest resetting the Doorbell and taking it through a new setup in the Ring App to ensure everything is working properly. You can reset the Doorbell by holding down the setup button for at least 20 seconds. From there, you’ll want to set it back up in the Ring App with the steps under Set Up a Device. If that doens’t do the trick, please give our support team a call at one of the numbers available here. They can take a deeper look for you and offer more troubleshooting support for this concern. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: