Try another mobile device, if possible, as this can rule out many mobile device specific variables. Please also ensure there is not a VPN enabled on the mobile device. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. As long as connection is sufficient live view should connect.