ring doorbell not seeing my wifi

ring has all of a sudden stopped seeing my wifi. i did not change anything. i must have reset my router 10 times and tried to reset the ring 10 times. still not seeing my wifi. very frustrating. can anybody help me please

Hi @ndftc1. Since you’ve already gone through some basic troubleshooting steps to no avail, it may be best for you to reach out to our support team directly on this matter. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: