Hi @jlt1. If you are not getting notifications from your Doorbell, try the following additional steps:
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Check that Ring Alerts and Motion Alerts are enabled in your Doorbell settings.
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Disable any active VPNs.
We also have this Community post with other troubleshooting steps you can try when notifications are not working. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. Our support team can also advise you on the next best step to take if your button on your Doorbell is unresponsive.