Ring Video Doorbell

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Ring Doorbell not recording

Our Ring Doorbell light is on, but dosen't record nor go live. Does anyone know why this may be?

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04-11-2020 03:35:24

Responses (1)

  • T

    Hi @Trisha1. It sounds like your Doorbell might be offline. To reconnect it, follow the steps listed in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). I hope this helps!

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    05-11-2020 20:01:16

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