Ring Doorbell Not Recording Videos or Snapshots. Black videos

Ring Doorbell recording black video Asif something covering lens. I’ve done all the steps mentioned, including checking internet speed and reinstalling the app, plus contacted customer support. The only support I got was $10 off my next subscription, which is current. I can get a live feed, however, my Ring doorbell suddenly stopped recording motion videos or taking snapshots. All videos are black, As if something is covering the lens. The only thing I get is an alert that someone’s at my door. Extremely frustrating and Ring support is horrible. Had the doorbell less than 2 year’s.

Similar problems here with doorbell 3… have set all camera functions to lowest use … doorbell Is hardwired… battery drains constantly & can’t connect live

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Technical support is a joke. They recommend to upgrade to a new Ring Doorbell. Warranty only covered a year on the phone.

Yes… tech support definitely is a joke. My ring 2 worked perfectly for one year. Then I got black video. Now I am getting only logged warnings and absolutely no video. Not Ben black anymore. I have upgraded my internet to super fast with pods. My doorbell is in super health according to the ring health screen. I don’t know if the site that records video has cut me off. I renewed once. Ring has no solution. Don’t know if they are researching the problem. So far bad product.


Same here with high speed internet. I stream in tv. To store videos to cloud, you need a current subscription, otherwise you should at least view videos on your phone/computer. My Arlo camera in the back yard works great. May have to purchase one of their doorbells. This is my 4th and last call to Ring tech support to resolve the problem.

Hi neighbors! Our support team is definitely the best resource for concerns like this, but I thought I’d chime in and share any additional resources that may be helpful. Specifically for your video recordings appearing black, we have a Help Center Article here that may have some useful information for you. As always, checking the RSSI and making sure your Doorbell has a good connection is a great step, as well as making sure the ports and protocols used by Ring devices are open on your router.

If this problem does persist, you can give our support team a call at one of the numbers available here so they can take a closer look. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:


I’ve got a Video Doorbell 3Plus and a Stick up cam also. A few days ago I noticed that my VD 3P didn’t capture snapshots and wery often missing the video recoring. What is the troubleshooting method in this issue? Or will it may solved if Ring team find solution the current difficulties? If yes, when can we expect for solution?

Thank you in advance!