F
Ring doorbell not recording or showing live veiw
hardwired-video-doorbell
battery-video-doorbell
troubleshooting
Ring doorbell is not recording motion and live view is unavailable. I have checked the signal strength is good, battery is fully charged and health check says all is good. I have rebooted my router also. Attached screen shot of what I see 
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04-07-2023 12:17:49
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Justin_Ring
Hi @frase75. Those were excellent troubleshooting steps to take for your concern. You can also try [rebooting your Ring Doorbell from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-) to see if that helps. If that fails, factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-07-2023 06:36:19
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