Ring doorbell not recording motion

Hi, I just bought my ring doorbell August last year. It was working alright for the first month but then it just stopped recording all of a sudden and the doorbell won’t even ring even after you pressed the button so I went back to the store where I bought and they replaced it with a new one. The doorbell part works now however, the motion recording still doesn’t function how it used to be. The doorbell would send me notifications like 5 times within a matter of seconds but when I try and view it, it won’t show me anything. And when I view the history, it’s not even recorded there even though I received notifications that there was a motion. I can still do live view but not see any recordings. I’ve tried restarting it a lot of times and nothing seems to work. I’ve tested the wifi connection and it says it has good connection. I don’t know what else to do.