Ring Doorbell not Online, but Rings many seconds after button is pushed

I’ve had the bell about 4 years. Recently, I received a notice that the bell was offline - however, all my ring cameras were online, so clearly not an internet issue. Also, bell light was not on, but when ringing bell, sound would go off 30+ seconds later after pushing button. I’m pretty sure the bell itself is defektive, but how can I be sure?

Hi @AndreaTX. If you have a Doorbell Pro, I’d first recommend checking that the Doorbell is wired properly and receiving sufficient power. Next, you can perform a reset on your Doorbell by holding down the setup button for at least 20 seconds. Once the reset is done, complete a new setup in the Ring app using the steps under Set Up a Device.

If that doesn’t resolve this issue, please give our support team a call at one of the numbers available here for more in-depth troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support.

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