Responses (65)

M

Mz47

Have good luck with my ring doorbell till the battery went down to 3%, I've got it hardwired so I took it off and charged it up full, now I have it back up and working but it's not holding the charge what is my problem?

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20-12-2019 01:11:43

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S

stranovegas

I'm having the same issues... what am i doing wrong??

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20-12-2019 02:34:13

W

Waylander

So a 24 volt ac power supply will charge the battery in version 1 ring? Thanks

0

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21-12-2019 10:44:08

D

Danno11

I am having the same issue

0

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29-12-2019 05:01:40

R

Rheff165

You are stating what your sales literature says "will" happen without replying to the question as to what is actually happening. I have 20.6 volts ac at the terminals of my Ring doorbell but it will not charge. The Ring app is telling me it is operating off battery power. Please, for me and all the others with this problem, offer a solution or you will surely be receiving thousands of these units back for a refund.

18

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01-01-2020 19:42:43

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Waylander

When I called customer service about this problem they acted like they didn't know what I was talking about. Seems they don't really care. I think I might be looking at a Google nest hello video doorbell.

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01-01-2020 20:12:57

V

Vibe27

Same problem here . It's winter here, the ring is wired and batterie is at 0%.will try to charge it again today.

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20-12-2019 13:47:24

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D

dblackinsk

If the weather is cold the battery will NOT take a charge from the hard wiring according to searches I have been doing. As far as I am concerned this is a fault of Ring for cold weather climates and is TOTALLY unacceptable. I have spoken to 4 people with cheap imitations and their doorbells are working find and dont need charging and dont stop in -20 weather. Ring should have an update so the batteries will charge in ANY weather. Sorry the reply is kind of negative to the user but I have complained and am totally fed up. Will not buy another Ring product and will NOT recommend to anyone. Thanks for listening Neighbor as they call us.

1

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07-02-2020 02:11:45

B

Bmerdinian

That also doesn’t make sense , because I used it for 2.5 consecutive years and I had 0 issues. They changed something on their end! After Christmas 2019! That’s all. @Ring, fix it!

1

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07-02-2020 02:47:45

A

alpha

Hi . Has there been any response/update from Ring with regards to this prob. I was just about to purchase one with the intent to hardwire.

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08-02-2020 00:46:40

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dblackinsk

Not really, at least no solution. They keep saying they will refer it to their design people. It is extremely annoying. Everyone else can make it work but not Ring. What is the point in hardwiring if you still have to remove the battery to recharge all the time in cold weather. Very unhappy to be honest and would NOT buy another Ring product. There are others out there without the same problems and cheaper.

1

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08-02-2020 00:53:10

W

Waylander

Just got a notification of three new features. Then I find out I have to pay for them I don't care about new features I want my doorbell to work the way it was supposed to when I bought it.

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08-02-2020 18:14:21

J

JamesW4

I’m pretty sure something has happened since a recent firmware update. My ring doorbell 1 has been wired and always stayed at 100%. It’s now starting to drop following a recent update.

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29-12-2019 19:08:44

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W

Waylander

Mine too is hardwired and doesn't charge the battery. I have to bring mine inside and charge just like before it was hardwired.

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29-12-2019 20:54:25

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Waylander

My doorbell no longer shows being hardwired. I don't know if it's the hardware or the software that's the problem but Ring needs to address this issue. Considering getting a Nest Hello video doorbell and be done with these problems.

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30-12-2019 18:18:04

M

mdoyle845845

i called today. was told on there end (rings) my ring doorbells showed 100% on battery. I explained the app on both my android device & windows 10 pc show it as 91. since install it has gone down. i have everything shut off. been about 50F here. may i add new line ran. connected to a 24v 40Va. tested with my multi at the mount plate. recieving 30 volts. so its not my end. camera is band new a week old. happy i have the top plan. cause you guy will be replacing this at some point.

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29-01-2020 23:47:48

H

Hurrikain

I have called 2 times, and been disconnected 2 times.. went thru the reset and had them check a number of things remotly .. If I can't get it fixed I will find a better product and move on...

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14-02-2020 02:14:43

W

wpgcan

I'd like to say I will find a better product and move on, but I literally spent about $300 so far on the product, subscription, and additional transmformer which are all currently useless and I cannot get my moneyback. Class action lawsuit anyone?

2

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14-02-2020 02:22:22

R
Revdave
I just went through an entire day trying to figure out why I was having the same issue. I have the correct transformer, wires all in place... it was not until I was about to give up that I replace the unit back onto the bracket and PUSHED really hard. I admit I was frustrated. It worked. Why? Because it was not making solid contact. The bracket was slightly twisted. When I pushed down to place it back on the bracket, it went on tighter than ever before. The white light came on. The app said "hardwired". PTL it worked.
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28-01-2020 04:15:23
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C

Carl

I’m having the same problem with my ring 2 device. The one on the front door works great the one I just installed on the back door is Not holding the charge.

1

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31-01-2020 21:34:49

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P

Peter_B

I am having the same issue. I have had my Ring doorbell for a few years and it is hard wired. I have never had a low battery until now.

2

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02-02-2020 15:16:01

W

Waylander

I think the problem is the app itself. Mine's hardwired and the battery has been going down and the app says the battery is at 83% so I just brought the video camera in to charge it but when I plug it in to charge it all of the blue segments are lit up inticating a full charge.Update: after 5 minutes it's now charging as if it's at 83% so it seems that hardwiring my video doorbell is just for the light ring around the doorbell button.RING!!, Please address this issue and not with a canned response. I apologize for sounding rude but this is a wide spread problem that isn't being addressed and I'm very frustrated. The whole reason I went with Ring instead of the other guys is from what I had read before purchasing Ring was the way to go. Please prove me right!! The very least I hope I can get a replacement unit. By the way I live in Central Florida and it's been warm.

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03-02-2020 02:26:58