Ring Video Doorbell
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Ring doorbell not charging
Have good luck with my ring doorbell till the battery went down to 3%, I've got it hardwired so I took it off and charged it up full, now I have it back up and working but it's not holding the charge what is my problem?
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20-12-2019 01:09:26
Responses (65)
- T
I remember when mine was not charging, it was listed in the ring app as a solar charger. When this eventually fixed itself, it was no longer listed as such. 'Perhaps that's the root cause, a firmware push erroneously identified the hard wired doorbell as being a solar charger and no longer charge
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29-05-2020 16:16:49
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Lights went off Lost connected to internet, lights are back on still can’t find ring connection on WIFI
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23-06-2020 21:11:28
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- G
One of the replies in this topic talked about the internal power contacts in the doorbell on back plate not making good contact with the power contact pins on the circuit board.Based on this reply, I disassembled the doorbell and looked at the connection between back plate pins and the power pins on the circuit board. I think that the connectivity between these can be bad whem the plastic back plate is a bit too flexible or the fixing screws in the back plate are not tightened enough. During disassembly, I noticed that the fixing screws were tightened enough. So that was not my problem. I think that the this plastic backplate holding the power pins is not rigid enough to ensure good contact with the power pins on the circuit board.You could test this by pressing with to fingers on front and back near the power contacts.You could also place a thin rubber piece between the wall plate and the back plate, so that the backplate will be pressed in a little and make better contact with the power contacts on the circuit board.I did not try this.I placed a this layer of soldering tin on the power contacts on the base plate. After that my battery is charching again, the external chime works again and the app shows that I have a wired connection for my power. The light at the frnt of my doorbell is also on again.
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20-07-2020 14:39:24
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LI called support this morning and was told by the agent that he believed it was a firmware problem and as yet there was no fix. I was told I would be added to "The List" and notified once there was a fix. Not sure if they just said that to placate me or if it is true since no Ring employee has confi
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21-07-2020 23:07:27
MWell ... is there going to be a firmware fix or not? How long does Ring expect us to wait for an answer? Why don’t they contact us to let us know what’s going on? They have our emails. This is very frustrating. Holding off on the “solder dome” fix for now - but am quickly losing patience!
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22-07-2020 03:39:59
BI have this exact same problem. Bought my initial Ring Doorbell 2 January of 2019, everything worked great for a year. Beginning of 2020, all of a sudden my device wouldn't stay charged any longer and died completely in March of 2020. After a few calls to support, it was deemed my device was defe
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23-07-2020 22:06:25
JI'm having the same issue. As so many people have stated, my hardwired doorbell worked just fine. I never noticed a charge level below 100%. One day I noticed and performed the firmware update, and from that point on it would never register that it was hardwired, it would be battery only and woul
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25-07-2020 23:49:29
- D
I recently obtained the ring doorbell. If it's hardwired, then why is the battery showing 65%? It's connected to wifi just fine and it replaced my existing doorbell so I'm not quite understanding this. Thanks in advance!
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06-08-2020 15:34:23
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DWe installed the ring doorbell. The app said everything was installed correctly but it's showing the power source is battery but it's hardwired. What's wrong? The device health and product says everything is good on it, just not recognizing the hardwire.
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07-08-2020 11:03:57
BI’ve been on the phone with support for two days now .They don’t want to listen.I had a ring 2 and I thought it was broken because night recording had stopped. So I bought a ring 3,looks now like my 2 just wasn’t charging.So upgraded for no reason. I charged my battery to 100% used the door bell for
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20-08-2020 11:51:47
ZWhy doesn't Ring disclose that hardwiring means "trickle charge" only. It's very deceiving to sell item as the one to have option to be hardwired counting on customers to assume real meaning of the terminology which always means source of power is coming from the wires. On the other hand I guess
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10-02-2021 21:37:57
TI see lots of people are having this problem on a perfectly working unit up till a few weeks ago, then that battery stops charging when hardwired. What I don't understand is that they sell units that do not use a battery but are hardwired into the existing doorbell wiring, so how do they work? If
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13-02-2021 20:33:09
DWhat a ridiculous design that is, why on earth would you have a unit that has a hardwired mains supply but when hardwired still runs off the battery!! That is the worst design ever and very misleading, every other device I have ever had that has mains and battery will onyl use the battery when mains
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03-03-2021 17:21:41
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apple_mark2001
the reason am here is because of the same issue hardwired not charging battery, i have the lastest firmware update and all the options on in my RD2. i have had to take out the battery today to charge it . i cant be doing this , the whole essence of hardwire is to avoid reptitive manual recharge. what is ring doing to fix this. there is no credible solution anywhere here or online
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27-05-2020 10:41:16
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