Ring Video Doorbell
Ring doorbell not charging
Have good luck with my ring doorbell till the battery went down to 3%, I've got it hardwired so I took it off and charged it up full, now I have it back up and working but it's not holding the charge what is my problem?
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20-12-2019 01:09:26
Responses (68)
- E
I also have this problem. New DB2, hardwired with the perfect current. It is not charging and Ring Support just told me I was using it too much and the hardwire will not charge the device. I know other DB2 users who have never had to charge their hard-wired devices. What has changed . I think I will return my doorbell and buy a Nest if this is not sorted in the next day or so.
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20-02-2020 12:52:27
EUpdate from me. My Ring Doorbell 2 has now started charging. It went from about 90% to 100% overnight following a few calls with Ring Support. I'm not sure if they did anything or if it fixed itself. I was on the verge of returning it and I made that very clear to them. It did freeze after my first call with them and I had to do a hard reset when I got home in the evening, so hard to tell what made it work.
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21-02-2020 01:35:15
- K
My Ring video doorbell 2 was doing the same thing. Tech support said it was because I didn't have a resistor in the line and no chime unit. They said it must of "burned" out the unit. They sent me a resistor and a new unit because it was under warranty. If you don't have a chime make sure you out a resistor in the line 
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20-02-2020 02:18:41
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NSo Ring Support’s solution is “SoCal” is too cold, and/or buy more hardware not included with the original product because if you don’t it’ll “burn out the product”...2 years after installation (I purchased mine May 2018)? Lol “Support” is a absolute joke. They don’t have a clue and are just script readers.
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20-02-2020 02:28:10
BI have had everything since day one! Including 2 chines, the pro and non pro. My WiFi is -43 can’t get better ! Hard wired since day one, still loses charge. Bunch of script readers and clowns.
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20-02-2020 02:40:36
- G
My ring doorbell has stopped working, works for a bit and then nothing. Blue circle light flashes, cannot find out what this means. Any suggestions? See video here, [https://goc-shared-images.s3-ap-southeast-2.amazonaws.com/ring-doorbell.mp4](https://goc-shared-images.s3-ap-southeast-2.amazonaws.com/ring-doorbell.mp4)
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21-02-2020 05:33:58
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- D
My doorbell 2 just recently magically started charging as of a few days ago. Does anyone know if they updated the firmware? Is anyone else experiencing the same thing where their doorbell is charging properly again? Mine is currently at 100%. Also note my temps are in the teens so the temperature blame was a playbook response. Very disconcerting they would treat customers this way instead of being transparent. Another note I have a second wireless camera that was charging just fine in cold temperatures while the doorbell was not. That leads me to this question. How do you tell when the firmware was updated or see release notes for the firmware your running?
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26-02-2020 05:09:33
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N@DawtCom Hey there’s no way to see the firmware without contacting support. Tier 1 Support (I just go Chat) can at minimum tell you your current firmware version (after telling you it’s “up to date” lol just insist on the version number). I’m still waiting for release notes though I requested them last week and nothing yet (24-48h my ). They also \*might\* be able to tell you what day it was updated but don’t hold your breath. Can you \*please\* contact chat support and find out what firmware version you have? Most people in here aren’t finding out this info but the more we know the closer we can hopefully find a pattern (because tech support is useless). I have 1.26.16 and I’m now charging but @wpgcan is 1.22.27 and not charging (and wpgcan and I are in the same city so weather isn’t a factor)
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26-02-2020 12:29:39
DI will try to reach out to \*support\*. Currently my ring doorbell is maintaining 100% which is drastically different than what its been since December.
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27-02-2020 07:05:57
MSince my last post, my Ring started charging and it's at 100%. The battery has been ranging from 98% to 100% . It also has been around 10 degrees F here, which is considerbly colder than the 50 degree F weather when it was draining. Not sure what changed, but its certainly not the weather affecting the battery being charged.
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01-03-2020 11:14:27
- G
Just had a ring hardwired a week or so ago and battery is down to almost 90%. I would say I had 15-20 motion events over the course of that span. Seems like excessive charge lost considering its hardwired and the device is brand new...
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27-03-2020 03:29:25
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UNOT SOLVED! - Im replying the same to each thread since Ring is not doing anything to the problem. I just bought Video Doorbell 3 and it's hardwired. App says it is hardwired and also says solar charger is connected (I dont have a solar charger, just hardwired). Everything seems good and battery icon is green with lightning on it and you would think it is charging. But battery power level never goes up, it just goes down every day 1-2%. The package says on front: battery or hardwired power. So where is my hardwired power? **Feels like a fraud to me and total waste of money.** Charging almost monthly is not an option. Where is customer support? Seems like the issue has been on for 6 months. C'mon! Should the device charge with 12V and 1A current? It doesnt say anywhere how many watts does the doorbell use when on "standby".
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12-05-2020 01:02:36
FThat’s the exact problem I’m having. It says it’s charging but truly isn’t.
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12-05-2020 05:06:12
PTightening of the screw is not a solution. There are a lot of users till with the same issues not charging issue. Most probably due to the firmware update. I was working fine before the update and all my wires are soldered at the resistor. One member suggested using a DC adapter may void the warranty as this was not recommended by Ring.
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23-05-2020 09:05:44
NBrand new Ring and same issue. Doorbell shows hardwired and I tested my voltage and I have 20v and yet my battery is 17% and not going up. Edit: Battery going down...not charging.
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24-05-2020 01:04:28
CHey, let's all tag #Ring on social media to see if they will at least explain this dilemma. Our Ring doorbell worked fine for a few years, then for the last few weeks or more, the charge lasts about 2 days and is completely out. Don't ask me electrical questions because volts, amps and watts put me instantly to sleep (ask husband, it's how he treats my insomnia). WHY IS THIS HAPPENING? Please help me?
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26-05-2020 10:18:27
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dagnyx
My Ring's battery (not hardwired) suddenly started to drain about 15% per day. I had never experienced such problems before. To recharge it, I must drive over 2 hours and wait until it charges. Terrible security device. The last time the battery refused to even take a charge. Even when plugged in it stayed at 1%, critically low. Unfortunately, I think I may have fallen for this scam. I bought a Ring Doorbell 2 believing that my original device's battery had merely worn out. (I'm in balmy SoCal so cold weather has never been a problem.) The Ring 2 seems unable to utilize the more-than-adequate available light so it uses infrared resulting in blurry black and white video. The original Ring worked well in the same light. Is this to encourage the purchase of a new Ring Spotlight? Gross.
1
20-02-2020 12:16:41
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