Ring doorbell not charging just full flashing blue light

Got email to say doorbell needs charging, plugged it in, just has a full blue flashing circle, and on app says needs charging ???

Hey @Eliacelina! The blue circle LED flashing is an indicator that the Doorbell is charging. Please allow for a few hours to charge. If the app is not updating the battery level, try triggering an event (motion/ring) as this might help to update the battery status. Let us know how this goes! :slight_smile:

I have a V2 ring doorbell. I had to charge it for the first time plugged it in to the usb on the back it came up with a flashing full blue circle. I contacted customer services who advised after resetting the device and reconnecting that I return the item ?

Sounds like the same thing now waiting on a delivery of the replacement that won’t arrive for 2 weeks ?

I’m not sure this answer tells the full story. I have charged my 2nd gen doorbell several times during its first few months and it always shows the level of charge via the proportion of the ring that is flashing. However, today the app reports a charge level of 45% but when I plugged it in the entire ring was flashing fast. I left it charging for about ten minutes at which point it changed to only flashing about half of the ring. As it is much colder today than previously I assume that it was too cold to charge until it had warmed up and the 100% flash indicates failure to charge. I also assume that if this 100% flash persists it means the battery cannot be charged and need repalcing. Is any of this correct?

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Hi @PeterT2, happy to chime in here. After fully charging the battery, try triggering a test event in the Ring App by pressing the button and then checking the Device Health page to ensure the battery percentage has updated properly. If you’re continuing to experience problems with the battery life on your Doorbell, it would be best for you to follow up with our support team directly so they can take a closer look. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile:

Could be cold battery. Mine did that full ring flash briefly the first time I brought it in to charge once it got cold. The temp outside was 43 F and full ring flashed for about 5 minutes then it started doing its normal “charging flash”