Ring doorbell not charging and ringing mechanical door bell anymore.

My doorbell 2 first gen stopped charging and working with my doorbell. I change the transformer and it still doesn’t work. I have reset the device to default and still experience the same issue. I have checked the transformer by touching both cables together and it does ring my doorbell. The ring doorbell works good on battery but just isn’t charging or ringing the mechanical doorbell anymore. Is there anything else I can do or is it time to get a new one?

Hey @hermes414. Thank you for detailing your experience and what you have done to try to resolve this! At this time, since you’ve exhausted the troubleshooting you can do on your end, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes. :slight_smile: