Ring doorbell not activating with Amazon Deliveries

Same here picks up everything except Amazon Deliveries. Not surprised considering they own RING probably just a function of delivery built into their system. Driver scans delivery in the truck, camera motion is deactivated for a bit. Big brother has nothing on Amazon!

We have a neighbor who has a lot of catered (small) dinner parties this time of year. On Saturday afternoon around 3PM a 30 ft long, tall truck pulled into his driveway which runs along one side of our house. Being lazy, I grabbed my tablet which was by my side and noticed a motion recording which showed the truck in the periphery of the doorbell’s vision. The truck drove out of the db’s range and came to a stop in the driveway directly opposite our router (about 20-30 feet away). The truck was not in the line of sight of the doorbell/router path, which runs perhaps 30 feet as well. I tried going into live view. No dice. The truck was parked maybe 5-10 minutes. During that entire time the app on my tablet would not go into live view. I heard the truck start up again and backed out the driveway. Once again the db picked up/recorded the motion. The truck drove off. I immediately tried live view again. This time it worked.

So my Netgear Knighthawk R7000 router must send out a circular signal which was somehow affected by the truck and impeded the router’s communication with the doorbell. My internet connectivity was fine at the time and the RSSI for the doorbell was fine as well when the truck had driven off…

Same problem. Picks up everything in my yard, but there is zero evidence of multiple Amazon packages showing up. Frustrating because I wanted the Ring to know when packages arrived. Not only is it useless for that, but it also makes me think that anyone with a jamming device could essentially break in unnoticed. So what exactly is the point of having this thing? I don’t need to be alerted when I take my trash out.

Hi Everybody. Please beware!
The same thing happened to me today. I joined the “Key” delivery access with Amazon last week. Today was the first “key” delivery through my garage. The Amazon driver left the garage door opened for hours until I got home late in the afternoon. To my surprise, my Ring camera did not record any activity at 2:08 pm. My camera is set to a wide motion sensor range. It even picks up cats walking across the street. I do have an Arlo cam, and that did pick up the delivery.
Was this a coincidence? I called Amazon to report this issue, and I will definitely never use the “Key” delivery.

I’m having the same issue. Just to let everyone know, Amazon did buy the Ring Company and now owns it. Its highly possible that they can control the motion to where it won’t pick up their employees or they gave them a device to stop the motion recording. Although I have it set in my account for them to ring the doorbell and they still don’t, I believe thats why they won’t ring the doorbell anymore because it’ll definitely start recording. With all these complaints now it’s time for Amazon/Ring to prove to us that this problem is Not going on. It’s not the settings. I’ve tried all the settings beforehand, even the People Only detection setting. It was good to have read all these complaints, thinking I was the only one experiencing this. I was starting to think I was the crazy one about the Ring not picking up motion from Amazon deliveries. This is not fair to the customer. Something is going on and we’re not being informed.

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I am having the same issue with my newly purchased Ring 3 doorbell. Picks up everyone else outside of Amazon Prime deliveries which we get a lot of. This is greatly troubling since it defeats the purpose in many ways. Not sure but this post from Reuters said that Amazon actually bought Ring a couple years ago, hence why they might be in a position to intercept and block access from the Ring device in monitoring their Amazon Prime deliveries. And if true, isn’t that a conflict of interest? In any case this is not good if this is what’s going on. :frowning: https://www.reuters.com/article/us-ring-m-a-amazon-com/amazon-buys-startup-ring-in-1-billion-deal-to-run-your-home-security-idUSKCN1GB2VG

My thoughts exactly. They need to rectify this situation. Sounds like a conflict of interest.

Just curious - do you have a preference for Fox News or CNN News ?

There are other posts reporting similar issues with Fedex and I have had an issue with a caterer’s large truck.

I have solid two solid mahogany garage doors which open out. The rssi reported will be like -60 closed and -50 open. The doors are not in the direct line of sight between the extender and doorbell. It is like the ‘beam’ bounces off the open door back to the doorbell. It is all voodoo.

This is happening to me too. Literally watched an amazon guy walk up and my camera not got off.

After a call with a very astute support person today - by design - these devices will not pick up motion coming directly at the camera. Something to do with body heat …

I have these same issues. I stopped ordering from Amazon to see if it was Amazon specific, but today it occurred with an eBay FedEx package. Maybe it’s something the delivery companies have but I feel like an employee of these companies would have spilled the beans by now. Maybe it’s just a bad product? Delivery people are the most frequent visitors, so it’s easy to try to pin it on them.

We should talk about the moon landings and the microchips in COVID vaccines. Jeez.

Same happened to me last 2 Amazon deliveries . No motion no sign of driver. Yet as soon as a I retrieve the package 20 seconds later my motion is picked up. This is not cool


Not one delivery I’ve received in the past month has been recorded, I just subscribed for monitoring and now it’s pretty much useless. I’ll have to buy a separate camera to self monitor. :-1:

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Baby stuff. There is seriously an issue here though ma’am, see my reply at the end of this thread.

I filed a complaint with Walmart on 3.27.2021 about Fedex deliver issues. I stated that I have a Ring system and can confirm that the package was not delivered or taken by anyone else and now when they deliver a package they are jamming my Ring camera so that I cannot see when they bring a package to my front door. I can see everyone and everything but Ring is now not recording FedEx deliveries. I am going to report this to the Attorney General office for sure.

Same here…FedEx for sure is jamming my Ring because I filed a complaint and now my Ring doesn’t show them bringing anything to my front porch. I am reporting this to the Attorney General office because this is a security breach

Okay I thought I was going crazy! We just set up our cameras last week and everything sets it off but deliveries! I have adjusted settings soo many times and had to decrease sensitivity cause I live on a busy street. My doorbell will still pick up random people passing by, my dog walking up to the porch, and my husband and I with no issues, but it does not pick up deliveries! I just received a push notification from Amazon showing a package was just placed on the porch, but when I go on the ring app, no video or alert. I have the snapshot set for every 14 mins and that’s the only proof I have that someone was on the porch. I also have my garage ring cam a few feet away from door and it didn’t pick up the mail truck or anyone walking by. There definitely a jammer at play.

I just installed my Ring video doorbell and realized the same scenarios happening. Amazon deliveries must be wearing a cloaking device (a trekkie here). My motion detector chimes when postman, neighbors, sidewalk walkers, etc get into my range, but not Amazon delivery people! 4 times now, I see packages, but no motion alerts. Why?

I am noticing similar behavior. I have a Ring Doorbell 2 on my back door for several months, and a new Doorbell Pro on my front door that I installed this past weekend. Neither one picked up on the FedEx delivery that pulled into my driveway or walked to my back door. The only indication was the fact that they rang the doorbell on my back door. The front door then recorded them getting back into their van to leave. If a leaf blows by either camera they go off. Something is amiss here.