Responses (60)

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lvtwojay

I am watching this thread. I have the exact problem.

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15-05-2020 19:52:58

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S

Sab2020

I have the exact same problem! Ugh

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15-05-2020 20:30:13

F

FDRS

Same problem. What happens Ring team? Do you gone fix, or we need to change from Ring?

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01-04-2021 13:27:37

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Metalsveteran

My wired Ring doorbell cam has developed exactly the same issue as you . Judging by the others who are experiencing same symptoms it looks Lomé Ring have either been hacked or their last firmware is flawed . My battery powered stick up cams are working fine still

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15-05-2020 21:50:38

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G

gildo69

Same issue here, no recordings since May 7th, Internet is at 100Mbps, doorbell is less than 10 feet from google wifi hub. Tried resetting wifi, cleaned the cache and forced stopped the app. NOTHING is working!

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16-05-2020 04:44:02

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PS-KCMO

I realize this is days after this entry, yet I am experiencing the same issue with my wired Ring Doorbell Pro. I even extended the Wi-Fi signal, which is excellent as is my RSSI. I had Live View for a few days After installing the Wi-Fi extender, but now I cannot even see events in my history. I do, however, get the snapshots, but no history images or video can be accessed any longer. I have followed every step outlined in troubleshooting multiple times including resetting the device; removing the app and resetting my phone before reinstalling the app; and searching all over the web for solutions. I am afraid I have a very expensive doorbell but nothing else. Like many others, I am wondering why I invested hundreds of dollars in this device.

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23-03-2021 16:22:30

D

Dijon1

Update: (RESOLVED) I was able to reach a Community support person at Ring. They walked me through the steps of reselecting my network. If you navigate to Ring App \> devices \> select door bell\> Device health \> change WIFI Network. Follow the steps to reselect network. Let the firmware update complete. Don't touch the device until it's completed. It may take about 5 minutes. Once it completed everything was working again. I suspect there was a problem with their May 7 update that's caused a network issue that these steps will fix.

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16-05-2020 06:23:35

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Montrealer84

5 Ghz does not work for me. In fact, I have set up an UAP-AC-Pro Access Point and have only my Doorbell 3 plus connected to it. I have tried 2 GHz only, 5 Ghz only, or both, but do not see any improvement. WiFi signal has always been great, but "Live View" just works intermittently.The Chime Pro that I ordered will arrive soon, and I will see if it makes any difference.

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01-12-2020 22:43:13

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Grizzavision

I have just instslled the pro3 device and i a have full functionality except live view only works 10% of the time. I have not been able to get it to work when away from home at all. I have completed all of the fixes listed above. When i change from 2 to 5 ghz ans vice versa it eorks for approx 5 views and then reverst to same issue.......

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04-12-2020 10:34:03

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hansen

I have the same experience works for a day or two then reverts. This morning the RSSI had increased from 52 (yesterday) to 79 which made speaking to the delivery person almost impossible. Rebooted the node (Synology MR2200ac) doorbell was connected to and RSSI went back to 52. I will put this node on a smart plug and reboot every night to see if this helps.

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04-12-2020 12:22:13

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Montrealer84

Some updates: The retailer that I bought the original Ring Doorbell 3 Plus sent me a replacement and allowed me to keep the orignal one for a few more weeks for testing. With the two doorbells side-by-side connected to a dedicated Unifi Access Point, the replacement has been working well, with no issue so far (under various network configurations). I also received the Chime Pro yesterday, and decided to connect both doorbells to the Chime Pro for testing. Interestingly, Live View is working well with both doorbells under this setup.But I guess it might be too early to say something definitely right now, and I will continue to test them in the next few days.

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04-12-2020 13:24:41

M

McKens

Does anyone know if this issue has been fixed by Ring yet? There is still no live view available 6 months later. Live view works on LTE but not on home network, network config has not changed and the doorbell has worked fine for 4 years prior to May 2020. Everything points to a firmware update that has caused issues with IOS. Any commnent Ring ? When will this issue be fixed ?

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06-12-2020 18:36:10

M
marypalmer247
I'm having the same issue with my doorbell.
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19-05-2020 18:32:05
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K

KellyRG

Live has not worked via iPhone app nor iMac app since 5/4/20 after 3:40pm Mountain time. I have working history prior to 5/4/20 3:40pm MT, but nothing after. I see all of the alerts/motions in the history log, but they are not clickable, they will not launch a video. All of the ones prior to 5/4 launch fine. Something happened on or around this date to RING. I am not the only one experiencing this issue. And when you call customer service, they want you to do all sorts of 'waste of time' troubleshooting like resetting your router and pulling your doorbell off the wall and completely uninstalling and resetting it. WHAT!?!?!?! NO. This has worked almost perfectly for years, now all of a sudden tons of customers are having live/video issues and your solution is to run them in stupid troubleshooting cicrles? Be better. Or I will just find another more reliable brand. Anyone else seeing this crap? Everything is working except for live. My motion alerts work and log. My doorbell actually rings an audible sound when pressing the button. I see "live views" in the history, I just cannot access/click on them, nor can I launch live. So if everything else is working except for live, why on earth are these guys wanting me to tear it all down and reinstall. Rideculous. Power Source: Hard WiredPower Status: Very GoodSignal Strength: RSSI-52Firmware: Up to dateRing Team - when you are you going to admit you have a LIVE issue and fix it?

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20-05-2020 19:32:37

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K

KellyRG

Live has not worked via iPhone app nor iMac app since 5/4/20 after 3:40pm Mountain time. I have working history prior to 5/4/20 3:40pm MT, but nothing after. I see all of the alerts/motions in the history log, but they are not clickable, they will not launch a video. All of the ones prior to 5/4 launch fine. Something happened on or around this date to RING. I am not the only one experiencing this issue. And when you call customer service, they want you to do all sorts of 'waste of time' troubleshooting like resetting your router and pulling your doorbell off the wall and completely uninstalling and resetting it. WHAT!?!?!?! NO. This has worked almost perfectly for years, now all of a sudden tons of customers are having live/video issues and your solution is to run them in stupid troubleshooting cicrles? Be better. Or I will just find another more reliable brand. Anyone else seeing this crap? Everything is working except for live. My motion alerts work and log. My doorbell actually rings an audible sound when pressing the button. I see "live views" in the history, I just cannot access/click on them, nor can I launch live. So if everything else is working except for live, why on earth are these guys wanting me to tear it all down and reinstall. Rideculous.

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08-05-2020 22:01:21

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Razer22

Same Here. Last Time ( 2 Monty ago) i fixed The Problem with Factory Reset. But i dont Wanne do a Factory Reset every 2 Month

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11-05-2020 10:42:58

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oneof52

Same here. Tried to reconnect with QR code. Said it was tied to the previous owner. I am the only owner.

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11-05-2020 15:10:25

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Vincep

I have run into this same problem starting last week. I have 400mb/s internet speed so know it’s not that. Besides, I’ve tried everything as well

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12-11-2020 04:45:31

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migsonic

I have the same problem. Seldom does this thing connect to live view. I have upgraded my router, switched to faster internet service, moved the router to within 6 feet, jumped up and down while rubbing my stomach and patting my head, and still nothing. Kind of defeats the purpose of having a remote door bell when I can't even access the thing when I am home let alone away. Useless. I have other security cameras from Arlo and never have an issue connecting to them from anywhere. I wonder if they make an video doorbell cause this thing just plainly sucks!

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01-12-2020 22:41:58