Responses (64)

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  DMcK

  I had the same problem with three cameras getting "Live view is not available in this mode". I read through this topic and decided to reboot my phone before going through all that. It worked. I did not try to access it from the web on my PC until after I rebooted my phone. PC access does work, but I don't know if there was any problem with that before the phone reboot. I'm going to guess PC access was not a problem because I was still getting motion notifications to my phone - so the cameras did still have internet connectivity. I hope the fix is as simple as this for others.

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  20-02-2021 01:15:51

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  shinedown78

  Strangely, Live View does not work on my Android phone or my wife's iPhone. However, it does work on the Windows Ring app on my Win 10 PC (albeit, it takes its time to show any video). So that does point to app issues ...

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  22-02-2021 10:05:04

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  shinedown78

  I got a replacement for my Spotlight Cam from Ring re. this live view issue, but low and behold, I am suffering the exact same issue with the new cam. Same story, good speed at camera, good rssi (41) etc, etc. So I still have the same issues, and, like others have mentioned, this only started happening the past month or so. Before that, rock solid for almost 3 years. So ultimately I've sent back a perfectly good camera and didn't need this replacement (and the nightmare of replacing it up a ladder and re-setting up my Smartthings automations etc). It would be great if someone from Ring would start taking this seriously and look deeper into this issue. Thanks

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  21-02-2021 11:06:22

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  ricky830

  I solved this problem by selecting the device, then going into device settings, then to video settings, and turning off "live video" for a few minutes, then turning it back on.

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  07-03-2021 04:16:41

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  dmpm

  Still not working after 3 hours on phone with advanced Ring tech.

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  09-03-2021 01:31:04

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  dmpm

  It worked yesterday for the first day in months and I thought OK fixed...not so, today it's back to not working. Door bell and motion work fine, everything works except I can't open live view. It spins blue until it times out. Then I saw in Device Health their was a system wide issue with live view March, 11, 2021 they say they fixed. Is that why it worked yesterday? They were fixing it? Well the fix didn't last if that was it, not working again. No idea where to go from here. Tried every troubleshooting Ring had to offer, had my internet provider Comcast out to see if it's on their end, live with it until I can replace it with another brand is the only option left as far as I can see.

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  12-03-2021 03:18:04

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  jmsk1986

  Ok, this is a joke now, like a lot of you I have tried every trick in the book (reset, turned different settings on and off, bought WiFi extenders) are Ring genuinely aware of this issue? it looks like it has been going on for years, the whole reason for buying the Ring was so that I can advise delivery drivers etc when im not in and its pretty much useless now!!!!

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  25-03-2021 03:42:54

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  cdub

  My bandaid fix was to uninstall 3.37 (android) then install the previous version. What's weird is that I have 3.37 installed on my Fire HD8 and that works flawlessly. Note, the device I'm having an issue with is a oneplus 8 running A11. My wife also on a oneplus but the 6t is also having the issue. She's running A10.

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  28-03-2021 03:20:04