Ring Video Doorbell
Ring Doorbell no longer displays LIVE view
Since May 7th, I have not been able to switch to LIVE view. Battery and power are full, WiFi signal is strong/full. All motion and alerts work but it won't record or switch to LIVE view. Any ideas?
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15-05-2020 07:16:42
Responses (64)
- K
And how exactly would you explain any of these being viable solutions for homes that have had NO changes to their network or setups? Ours has been working for years. It stopped on May 4 (coincidentally along with MANY other people's too). Power Source: Hard Wired Power Status: Very Good Signal Strength: RSSI-52 Firmware: Up to date
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20-05-2020 08:48:26
SJust realized yesterday that I wasn't able to use the LiveView on my Ring Flood. This is an issue I hadn't had before. So I read this thread and one other, and tried a couple things. First, i checked on the DataSaver setting on my phone, and found it to be OFF...so that wasn't the fix that some had success with. Second, I did the next easiest thing which was to turn off wi-fi on my phone (thereby enabling LTE), launch the Ring App, bring up the Live View (which now worked), turned wi-fi back ON, backed out of the LiveView, then reenabled it...and voila it was now working on my WiFi. Hope this helps at least one other person from trying the more difficult remedies!
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04-09-2020 03:52:41
Mthank you. I had the same problem as others and this fixed it. Shutting wifi off, connecting via LTE, going back to wifi...now all is working.
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30-09-2020 05:57:47
- R
I have the same issue...No Live view and misses people casually walking into my drive sitting on my inner wall (without face masks coughing profusely) making mobile calls until from a window I shouted: "This is private property please leave".....DID RING DOORBELL 2 RECORD ANY OF THIS (SET TO REACH ALL 3 AREAS AND THE FURTHEST DISTANCE) ...DID IT HELL!!!!!! WHAT THE F@#K DID I PAY ALL THIS MONEY FOR EVEN INVESTING MORE MONEY IN 4 STICK CAMERAS & THE BEST MESH SYSTEM TO FURTHER BOOST THE RING CONNECTIVITY (WHICH DEVICE HEALTH SHOWS APPARENTLY IT DID) ...READ THE RING HELP ASSIGNED ALL RING DEVICES STATIC IPS......STILL NO LIVE VIEW FROM IOS APP OR HARD WIRED 1GB LINE LAPTOP RING APP....TRULY CRAP SYSTEM I HAVE BEEN MONITORING NOW OVER A FAST NETWORK FOR OVER 2 MONTHS NOW. Stinks of subtly forced obsolescence: Buy into a system (raising user safety appreciation lowering fear factor) where firmware then creates an issue in the key device (Ring doorbell) so INACTIVITY dramatically increases the fear factor forcing the user (now locked in) to invest in a newer model Ring Doorbell having invested on all other ring components around the house (chimes/stickup cameras etc)...pitiful really!!!!. Same revenue model Apple/Android operates under as their updates force you to buy a new phone model !!
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02-08-2020 05:08:21
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MSorry to hear about this experience @ray1123! It sounds like you've covered all the right bases to get this working. If you've tried the previous steps mentioned in this thread to no avail, I recommend reaching out to our support team for more in depth troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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04-08-2020 04:12:00
YMy live view became increasing problematic, not connecting. I was still getting notifications and recordings until I swapped out my netgear extender for a newer dual band netgear model. Then I lost notifications / motion and no doorbell chime. Settings looked good and it was connected to a network with sufficient signal strength, I have 4. I tried to select another wifi thru the app without success. That’s when I did a factory reset, and was able to select the strongest wifi for ea location. Once the device updated the firmware (micro code as I am used to calling it) LIVE VIEW was restored and performance was snappy, glitch free. I spent over 35 years in I.T. so this makes perfect sense. Wifi enabled devices are not appliances no matter what the end consumer thinks, it is not a toaster and requires some understanding. After swapping the wifi extender for the new dual band model every wifi enabled device needed to be reviewed. Fire TV, Alexa, Alexa Show...etc. 1) Factory reset 2) Follow setup 3) Be patient while micro code loads, it must complete 4) Settings / review device health parameters 5) Test devices - live view and alerts 6) All good - open beer?
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22-08-2020 05:54:47
TOur Ring doorbell has been having issues for months. When we attempted to reset the WiFi extender (Chime), a message popped up and said this device belonged to someone else????? Then we received an email from Ring immediately stating that the signal was blocked because we attempted to use someone else’s device. We called support twice and were told Ring did not block our signal and did not have the ability to do so. Hmm, Interesting!!!!! Since then, we have had to reset our doorbell every so often. Today, we weren’t able to see live view. We reset it at least 10 times and each time it would work for a few mins and as soon as we put the device back on the wall, it immediately stops working again. We called support and the rep made us reset it AGAIN and the same thing happened. At first, she told us to reset the WiFi extender (chime) but it did not work at all - no light, no response. Then we reset the doorbell and once again, it only worked for a few mins until we put the device back on the wall. Now we are back to no live view again. By the way, we have checked everything including WiFi strength and everything is working fine in our house.
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26-08-2020 02:38:13
CMine is now also broken. Just for others info. Here's what I've tried. I'm on a hardwired (Ethernet) elite doorbell. Worked fine for several weeks. I'm trying to display automatic live view on my Echo Show when someone rings doorbell. Everything works fine on my houshold iPad's and iPhone's. I can also connect to all my hardwired Ring Cams and doorbell manually. By using the _ **show** _ command. As a workaround, I tried to create a routine to **_show front door_** on my echo show, on motion, and button press. That has also failed, although it works when you test it in the edit/create routine page. I wonder if this may be a Sidewalk issue as all my devices are opted out/disabled? This is a critical feature that should function as advertised. Ring/Amazon please fix this. :(
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13-12-2020 10:13:18
- J
What kind of router do you have? I purchased a nest wifi router and I fixed the problem easily by moving the nest wifi farther (yes) father away from the doorbell. Some routers have 2.4 and 5gHz integrated. The ring doorbell won't work with 5gHz, so in order to access only the 2.4gHz from long distance just move it further away. It worked like a charm. The ring won't work with 5gHz.
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05-09-2020 06:12:27
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VI have a google mesh system. Worked fine for the last 3 years. Haven’t moved anything at all.
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05-09-2020 09:14:40
- M
I have the same problem. It’s currently 8:27 pm EST here and my live view will not work!! My battery is 100% and my signal strength is excellent too!! This is not right and they need to fix the problem. I have tried everything from resetting the ring doorbell to resetting my internet!! It’s the dang doorbell that quits working.
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02-10-2020 12:30:41
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Ni bought a new ring 2. I have everything working but the live view. I have reset it, rebooted, deleted apps you name it i have tried it. I called support, which was pointless because the lady in India could not understand me and I could not understand her. What I did get out of her was the exact same trouble shooting process that i already did just following the help section. So wasted more of my time and They did nothing. Now i see alot of people are having this issue. It's always the router, or signal strength is what they tell you. BS answer to me. I will say this, i would not recommend a Ring product to anyone. Anyone know of a better product out there to try?
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08-10-2020 07:16:29
VI’m going to be switching to the nest doorbell if they don’t fix this issue. Clearly it’s firmware as it used to work fine. Nothing has changed in my home.
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08-10-2020 07:34:12
- S
Agreed. 3 hrs with them and nothing was resolved. Still haven’t fully restored the live view issues. It’s definitely a firmware problem.
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18-10-2020 01:08:08
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Chelsea_Ring
Hey neighbors. Live View is normally affected from a poor wifi connection, reduction in upload speeds (or download, but upload is more common with Live View, and upload is normally much less than download available from your ISP if you do a speed test), low battery on the device, a high RSSI value, interference from the router, or the wifi connection in the home being used elsewhere (kids, family, friends or roommate using the internet or working from home). If you are experiencing more concerns than just Live View, you can try the steps, but it may be best handled with our support team if your device is not functioning as it should. Below I will list out all possible options you can try! I’ve collected this from other neighbors and my own personal experience. :slight_smile: Some neighbors have found relief to this concern by doing the following to their network: * Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to) * Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa * Rebooting your router, ensuring that all [ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) are opened for the Ring devices * Ensuring you have proper speeds. Lots of neighbors during this time have noticed slower speeds because of the current conditions and changes to at home life * Disabling any VPNs Some neighbors have found relief in this concern by doing the following to their Ring device: * Completely reset the device by pressing and holding the setup button for 30 seconds and then reconnect the device. * Testing Live View with device next to the router * Ensuring device is fully charged * Looking at Device Health and confirming [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength) is in acceptable range Some neighbors have found relief in this concern by doing the following to their app: * Disabling VPNs on the phone * Trying the Rapid Ring app * Connecting to the app on wifi or mobile data only (testing whichever connection is not your normal) * Updating app/OS software on phone Please note that if you do not feel comfortable enough preforming any of these troubleshooting steps to see if you can get your Live View working again, you can always contact our support team directly. They can take a look into your account and device to determine what is really going on, and what factor may be at play here. Please feel free to come back to this thread and post your solutions that you have found for Live View! For support, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-05-2020 08:23:29
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