Glad to hear it worked for you @Js121! For anyone who is still experiencing this concern, it looks like in most cases exploring the Ports and Protocol, as well as other network options, help to improve video connection. If altering network port, security, and streaming options did not resolve this concern, a great test will be to change the environment completely.
If possible, try connecting to video on an entirely different mobile device. This should eliminate factors such as conflicting 3rd party apps, mobile device features, mobile device network features, and other settings that might be interfering with the processing of video stream. Similar to the mobile device concept, if possible, please test video when connected to another network/ router. As most will not have a differently network to try, feel free to open up a standard guest network using a standard SSID, PW, and security type.
As some neighbors have shared success with the Rapid Ring app, see if this improves video connection times or quality. Feel free to let us know what you find!