Ring doorbell keeps showing offline

Although you are able to live view and receive notifications, check out your RSSI in the device health section of the Ring app, to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on your mobile device.

For further troubleshooting assistance, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.:slight_smile: