Ring Video Doorbell

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M
Ring doorbell keeps showing offline
hardwired-video-doorbell
live-view
troubleshooting

Doorbell showing offline but when clicking on notifications i can view live perfectly, just keeps telling me it is offline while the at the homepage wanting to use live without a notification everything else is working fine. It did start working on its own but now has started telling me that it is offline again

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28-01-2022 06:48:15

Responses (2)

  • D

    What model do you have? I recently started experiencing the same thing except everytime there is motion, it comes back online during the 50 seconds of motion recording, then goes back offline. I wrote an extensive description about the issue earlier today but @Marley_Ring hasn't responded (yet has responded to every other post) likely because I've already confirmed my RSSI and Power are good.

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    31-01-2022 08:03:56

      S

      DSMdude: This is exactly what's happening with me, too. It's been working fine for years, nothing has changed, every thing is fine, including RSSI and power. Then it disconnected at 4:30 today. And like you, it will reconnect if there is motion or I ring the bell, then go back off line shortly afterwards. Very odd.

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      01-02-2022 12:23:31

      D

      Yes, identical experience with my Pro 2. It's gone offline before but that was due to a weak wifi signal or my repeater was acting up to which it would come back online on its own. Not this time however.

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      01-02-2022 01:10:05

  • C

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    19-04-2023 03:53:36

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