Ring doorbell keeps disconnecting

My ring doorbell keeps disconnecting. WiFi is perfect and couldn’t be nearer to the WiFi router but keeps disconnecting. Tried charging it and it’s fully charged and up to date. Anyone got any suggestions?

Hi @Lukeb94. A good place to start when looking into wifi and connectivity concerns with your Doorbell is our Community Post on this topic here. You can also find more information on how to make wifi work for you in our Help Center Article here.

You can also give our support team a call at one of the numbers available here and they can further assist you as well. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: