So for 3 days in a row, I have to remove the RING doorbell and re-set it up. I’ve had this doorbell for 2 years and it never has done this. Also, it really is not that great even when it does work, by the time it “fires up” when it tells me there is motion, the motion is already gone. Too slow of response/interaction between the doorbell and the App. Time to shop for something else. Too unreliable !
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We have had same issue, took first doorbell back and got an exchange. The new one although connected to WiFi kept saying offline. After a lengthy call to ring they updated my firmware and everything appears to be working now
Having same issue for months. I have two and they are the only wireless units in my home that are unreliable. Purchased at Home Depot. Disappointing
Hi, can I ask which WiFi screen you are referring to when you created static IP address? Could you possibly run through the steps on how you did this? Thanks
I have recently upgraded from the doorbell 2 with no issues to the 3plus. It catches motions and I can view them flawlessly but trying random live views will just not load (blue circle spins continuously with black screen then live view disconnects. Tried connecting to eero mesh , chime pro and sky router but issue remains no matter which network I’m connected to. When connected to eero I noticed in the eero app the doorbell was continuously connecting then disconnecting from the network. After numerous calls to ring they have finally decided the doorbell is faulty and I’m In the process of receiving a replacement doorbell from them. Hopefully it works!
I’ve had the same problem with my Ring Doorbell 3, disconnecting from the WiFi every 2 days or so.
Good thing my whole network is build up with Ubiquiti devices running on the controller so I had logs and event history to trouble shoot this.
In my situation it turned out that the Doorbell 3 was unable to (re)obtain an valid IP adress once the DHCP lease expired. So simply assigning a static IP to my Doorbell 3 solved the problem for me. Doorbell 3 has been online now nonstop for 6 weeks.
Maybe this solution also works for other persons.
Although there should be a firmware update that fixes the IP adres issue after the DHCP lease experires imho. It’s an expensive device that should would without problems with a DHCP server.
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Same exact problem I’m having and I travel for work often… Reason why I got this device in the first place. It hasn’t worked properly for a year now. Loses connection at the most important times
I’m having the same problem with my spotlight cam! I recently bought a wifi extender to make sure it had a strong enough signal and usually the RSSI number is around 51, and the battery is at 85%. It’s happened the past two days in a row! What’s the point of this device if it can’t stay connected?!
You missed a valuable post two back.
Assign a static ip address to your ring devices. But don’t stop there. Do the same for any extenders you might be using and might as well give one to whatever device the ring apps are running on.
It is trivial to set up static ips…
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Solved!!! Thanks to Tuoni_NL post of Oct '20.
When I purchased my Ring Video Doorbell 3 Plus back in March of 2020 everything worked perfectly for a number of months. I am hardwired into my existing home doorbell circuit for power and to ring my existing house bell. However, over the last few months I have begun losing my internet connection every 2 to 3 days. Nothing changed at home, it’s inexplicable unless there was a firmware update that screwed it up. All I would have to do is pop the battery pack out and slap it right back in (remember that I am hardwired so the battery is always fully charged) and it would re-establish the connection to my router. It kept getting worse until it was literally disconnecting every day.
Frustrated, I started looking for answers. I went to the Ring Help pages first, ugh. Soooooo, based on what I was reading I purchased a wi-fi extender, configured it, hooked up the Ring to it and all was good. Until the next day. Lost connection. Well that was a waste of time and money.
Continuing my search for an answer, I finally stumbled onto this thread and came across the solution posted above from Tuoni_NL on Oct '20. I ditched the wi-fi extender (it didn’t make an iota of difference), assigned a static IP address in my router for the Ring and ta-da, it’s been 7 days now and not a single drop. I honestly am back to loving this thing. Thank you Tuoni_NL, whoever you are. I hope this helps the rest of you.
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