Ring doorbell is using battery but it is hardwired

Hi. Our doorbell has been hardwired for a few years now. All of a sudden it’s now saying it’s not hard wired and is using battery ?
Can’t seem to fix it
Thanks

Hi @Steph6. A few neighbors have experienced this before. I used the search feature in the Ring Community and found this post here. I recommend joining the conversation there to see if it helps. :slightly_smiling_face:

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