‎Ring doorbell is using battery but it is hardwired

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Steph6

Ring doorbell is using battery but it is hardwired

hardwired-battery-video-doorbell

Hi. Our doorbell has been hardwired for a few years now. All of a sudden it’s now saying it’s not hard wired and is using battery ? Can’t seem to fix it Thanks

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03-04-2021 02:58:18

Responses (1)

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Tom_Ring

Hi @Steph6. A few neighbors have experienced this before. I used the search feature in the Ring Community and found this post [here](https://community.ring.com/t/doorbell-not-working-despite-being-hardwired-status-showing-as-battery-critically-low/11354/5). I recommend joining the conversation there to see if it helps. :slightly_smiling_face:

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05-04-2021 22:36:08

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