I have the same problem and so do thousands of other dissatisfied RING doorbell customers. It appears that RING is engaged in massive fraudulent advertising. Their ads depict the doorbell as an instant realtime alert to any motion, with instant video view and instant audio conversation with visitors. These are all LIES. Our RING doorbell is located 10 feet from our Wi-Fi router, but its motion detector is so poor that unless a visitor presses the doorbell button, there will be no alerts on our iPhones until 30 seconds later. By that time, the visitor is long gone. Preposterously, if we enter from the front door and trigger the RING motion detector, we can go inside, walk to our family room and sit down, before the RING doorbell goes off, alerting us to....our ghosts. The RING app creaks and groans to life, struggling to show us realtime video, but usually fails to show us any drop-and-run Amazon, UPS, FedX or other delivery person. I spent an hour on the phone with a friendly, patient RING tech, but he was unable to fix any of these problems. I would not advise anyone to buy a Ring doorbell; do not trust their marketing claims.

I agree this product is pretty useless. My wife and I bought the product and immediately found out that we needed a "stronger doorbell electrical connection." We had to pay an electrician to fix that problem. After installation, we found that the delay between the actual event (monitoring of front door through the doorbell) and notification on our mobile phones was too long. Any event occurring (or person coming to our door) was long gone and over with by the time we saw it. Also, a person coming to the door cannot ring the doorbell more than one time for at least another minute. So the product essentially fails as a door bell. Very disappointing. I finally removed the device from my mobile phone altogether (it does not justify the drain on my battery). My wife still has it on her phone for now. A better solution would be for Ring to provide separate monitoring screens that could be installed in 3 or 4 of the most used rooms in the house, instead of just having to rely on a mobile device (which may not be readily available when a notification is received). I found this system to be a waste of money.

I COMPLETELY agree. I just googled the phrase “ring doorbell is useless”, and amazingly enough, I’m not the only one using that phrase. I used to brag as well. However, over the last year o have just realized that it was a total waste of money. Very disappointing.

Ring is a load of shite. Complete and utter piece of rubbish. You might as well throw you money in the bin! I have a very good wi-fi and I walk in, set the shopping down dry the the clothes open a a beer and then it rings and it shows me! The post man, the delivery driver it never ever captures. Unless the Royal Mail have a cloaking device! Complete and utter waste off time, when you write a factual review on Trustpilot or youtube they ask for the comment to be deleted.