Doorbell has not been recording anything or giving notifications when someone is at the door. Ring is connected to WIFI, everything is online but nothing is happening. What can I do?
@CEC wrote:
Doorbell has not been recording anything or giving notifications when someone is at the door. Ring is connected to WIFI, everything is online but nothing is happening. What can I do?
Hello @CEC ,
Although you are connected to Wi-Fi, what is your âReceived Signal Strength Indicatorâ (RSSI) when you check âDevice Healthâ on your Doorbell? Since it is not recording or giving any notifications, you might have a very poor (high number) RSSI value. RSSI is a measurement of the power present in your Wi-Fi signal in the Ring App (it is negative value). A value of 0 is perfect and the higher the number, the worse your Wi-Fi connection is. Normally a value between 25 to 40 is very good.
If your RSSI value is very poor (60+), then this could be the likely cause of your Doorbell not functioning properly.
You would need to improve the signal by either moving your Wi-Fi router closer to your Doorbell (since you canât move your doorbell), or purchase a Wi-Fi extender/amplifier or the Ring Chime Pro (the newer version of the Chime Pro 2nd Generation extends both 2.4GHz and 5GHz Wi-Fi frequencies).
https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-
If you have a good RSSI, I would next try resetting your Doorbell by tapping your Reset button and then completing the instructions. If this doesnât bring your Doorbell back online, I would now try a âHardâ factory reset (holding the reset button for 30-seconds and then re-completing the setup.
If that still doesnât help, Un-Install and then Re-Install the Ring App. Donât worry about losing all your previous settings or connection set ups if you have multiple Ring devices, because that data is not stored on your phone (that information is tied to your Ring email âOwnerâ account). Although, Iâve noticed that sometimes re-installing your App might reset âlittleâ settings back to the default setting, like your Alert Sound choices (App Alert-Tones/Chirp-Tones).
And then, if this all doesnât correct your issue, I would telephone Ring Support for help:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope this information is helpful 
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