Ring Doorbell is not charging with USB

I have one of the earlier Ring doorbells and I would have to always charge it every 2 weeks.

I usually charge it with the USB in the back of the Ring, however when I tried to charge it now, it doesn’t charge at all.

I tried looking around for solutions and I’ve been seeing threads about adjusting the plate, but it’s not charging with the USB at all either.

What can I do to fix my doorbell?

Thanks!

Hey @m1771vw. If you cannot get your device charged through the normal means and have tried other options to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes, as your answer may help other neighbors! :slight_smile: