Ring doorbell history

Why can’t I view the history past a certain date I’m trying to pull up a video from 12/3/19 and it won’t play

Hi @Kristin7281991. Did you have an active subscription before 12/3/19? If you ever had a lapse in your subscription or none prior, the videos that were stored previously are automatically deleted. In addition, any deleted videos that were manually deleted will be permanently gone as well.