Ring Doorbell has stopped working while on vacation

My ring doorbell doesnt turn on anymore. It says offline on the app so I assumed it was dead and took it in to charge it. After charging it it atill wouldnt light up or anything. I tried reconnecting to wifi but nothing happens its as if its dead.

Same thing happened to me. Do not waste your time. They will not help. They only want your money. I would suggest going to google. They will lie to you and tell you it is your fault.