Ring Video Doorbell
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Ring Doorbell has failed to record thieves on multiple occasions
hardwired-video-doorbell
troubleshooting
notifications
Several packages have been stolen from in front of my ring doorbell cam. I know it works because it sends me motion alerts 16 times a day, records the packages being dropped off yet somehow stops working for 10-15 minutes right when my packages are being stolen. I have to assume the I have a way to stop the cam from recording while they are stealing my packages. 😖
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19-06-2022 05:59:07
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Caitlyn_Ring
Hi @Coliopteran. I'm sorry to hear about your packages being stolen. If you have a batter powered Doorbell, I'd recommend checking the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) settings in the Ring app and adjusting this to Frequent. This may impact the battery life as you will receive more motion detection notifications.
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21-06-2022 19:19:56
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