Ring doorbell gen2 won’t exit setup

My doorbell is not working. It gets all the way through set up and my app says that it is complete and everything is fine but the light keeps spinning and it is not working

Hey @Mbrannon. If the Doorbell is not completing setup, I’d recommend trying to reset it and then walking through a new setup again. To reset the Doorbell, please hold down the setup button under the faceplate for 30 seconds. After that, go ahead and walk through the setup process under Set Up a Device again. Let me know how that works out for you! :slight_smile:

Hi, Will this also work if i have setup issues with my Ring Doorbell 2nd Gen which keeps blinking blue 15 seconds and then goes white circle and then blinks blue again for 15 seconds?

Hi @RG201120. If the steps that I suggested in my previous reply do not resolve your concern, please give our support team a call at one of the numbers available here. They can take a closer look at your Doorbell and provide more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: