Ring Doorbell Gen 2 Motion Recording Length

Whenever my camera detects motion, it only records for around 3 seconds, Is it possible to change it to longer? I have unanswered rings set to 60 seconds and can’t find any other settings for recording length.

Hey @Ralphman. I recommend resetting your Doorbell and then setting it up again, as your device should be able to record more than 3 seconds. To reset the Doorbell, you will press and hold the setup (orange) button for 20 seconds and then follow the steps in this Help Center Article here to connect the Doorbell to wifi again through the Device Health section. Once you have reconnected it, try to test an event and make sure it records longer than 3 seconds!

In the event this is still happening, I recommend following up with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.