Responses (2)

C

Caitlyn_Ring

Hi @BLAGD1T. Try resetting your Ring Doorbell by holding down the setup button for at least 20 seconds. Once the reset is done, take the Doorbell through a new setup in the Ring App and test out the two-way audio to see how it's sounding. If you're still experiencing any echoing after these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

1

•

26-11-2021 23:56:55

•

Reply

B

BLAGD1T

sorry didnt realise you replied. i have already reset it twice but not done the 2 way audio thing...i dont even know what that is or where to access it. i will have another go over the next couple of days and be intouch if needed. thanks 🙂

0

•

26-12-2021 18:41:15

T

Tom_Ring

Hi @BLAGD1T. Happy to explain the 2-Way Audio for you! This is when you are watching the Live View of your Ring Device and you tap the Green Button to speak to a visitor. This enables you to talk to them and them to talk to you, 2-Way Audio! I hope this clears things up for you.

0

•

29-12-2021 17:04:13

U

user80814

My ring was worth normal. Now it makes a ditrorted noise when doing the reply. This is coming from the device itself

0

•

14-04-2024 14:40:57

•

Reply

T

Tom_Ring

Hi @user80814. What specific device do you have? I suggest rebooting the device by pressing and holding the setup button for 20 seconds, then releasing. If this continues, you may need to make adjustments to your router.

0

•

16-04-2024 14:55:58