Ring doorbell doesn't ring on iphone
I was with Ring customer service for about an hour, went through all troubleshootings they told me to try, still ring doorbell doesn't ring on iphone, any suggestion? I have Ring Doorbell 2 and iphone 7. Thank you
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22-10-2020 11:57:14
Responses (4)
- B
This was happening to me. Do you happen to wear an Apple Watch? If so, go to the watch app on your phone \> Notifications \> Scroll down to mirrored iPhone alerts section \> turn off for Ring.
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25-10-2020 09:58:30
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- W
Posting this tip as it wasn't in any of the troubleshooting I found online. I had the same issue on my iphone, no ring even though I had all the notifications set properly, ringer turned on/up, no do not disturb set etc. I finally stumbled upon a section in the Ring doorbell settings in the app where you set the "App Alert tones" Its burried like 5 levels deep. you go to Devices, select your ring doorbell, then Device settings, Notification settings, then App Alert Tones. I found that no ring tone was selected in the dialog here. Once I selected one, everything worked!!!
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08-11-2023 08:43:57
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CHi @wadesh65753. Thank you for sharing the solution that worked for you!
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10-11-2023 06:44:03
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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10-12-2023 06:44:11
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Caitlyn_Ring
Hi @10201. Try reviewing the troubleshooting tips in this Help Center Article [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices), as it is focused on notification concerns for iOS devices. If that doesn't resolve your concern, please follow up with our support team at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.. :)
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23-10-2020 08:30:10
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