Ring doorbell disconnecting from WiFI

I have a ring doorbell that was purchased less than a year ago, and only in use for a couple months (bought in preparation of moving into a new house). The doorbell will work for a couple days then will disconnect. The wifi in the house is fine, and other Ring cameras work fine, but the doorbell disconnects. Sometimes taking the cover off and pressing the reset button will work, sometimes it will not. The doorbell itself is getting a constant 18v supply of power. What could be the problem?

I’ve tried searching the topic but could find no solution that would work for me. Thank you in advance.

No one to help? From any research I’ve done, it looks like the unit went bad, but after only a few months of being installed?

Hey @C-Torres. Have you reached out to our support team on this concern? As we are a neighbor to neighbor support forum, it’s great to start with them first! After reviewing your post, it does look like you’ve exhausted the troubleshooting you can do on your end, and it does seem like our team needs to take a further look into this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.