Ring doorbell chime pro stopped working

My chime Pro has stopped working, I have charged both my batteries and tried re setting it up but when I press the button top right I do not get the spinning blue light. This happens a lot but this time I cannot get it back working.

Hi there, @Polly11! Try holding the setup button on the Chime Pro for 20 seconds. This will reset the Chime Pro.

Once this step is complete, please reconnect your Ring device by following the steps in this help center article.

If this concern persists, and your Chime Pro will not reconnect, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.