Ring Doorbell, cell phone change

first of all sorry for my englisch. Im from Germany.
My Problem: I got a ring doorbell and it was registered on my account. Now i got a new cell phone. I automaticly transfered the app to my new phone. I logged me in and could see that my account is there.
So i deletet the doorbell from my old cell phone. I did not know that its not automaticly in the app from my new phone.
Now i cant get the doorbell on my new phone app or on the old one.
The only thing i can do is add a new one. But when i scan the qr code it says that it already belongs to someone.

How can i get the doorbell back to my old or new phone.

I realy hope u can understand what i mean and help me.


Hi @Minime. I would first ensure that you are logging in with the same email that you used to setup the Ring Video Doorbell. If you are unsure what email you used, or you are still having issues, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.