In the last week my WiFi went down but is now fixed. During this time my ring Doorbell disconnected from the WiFi and hasn’t reconnected.
I have tried to go through the change of network using the app to reconnect to the WiFi network but when I do the doorbell/app can’t see any WiFi networks so I can’t connect to anything. I have tried this process multiple times. Can anyone help?
Hi @JusticeUK. I would suggest trying the following steps to address your concern:
Factory reset your Doorbell by pressing and holding the setup button on it for 20–25 seconds.
Reboot your router by unplugging it for a few seconds and plugging it back in.
If possible, bring your Doorbell into the same room as your router when trying to reconnect it.
I hope this helps.
Check your router settings and make sure your security settings aren’t set to WPA3 security. Ring devices won’t work with WPA3. Set the security to WPA2