Hi @user67860. Those were good troubleshooting steps to try for your concern. I would also recommend rebooting your router by unplugging it for a few seconds and plugging it back in. We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-) with information on what settings your router should have for a Ring device to operate correctly that you can go through. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.