Ring doorbell camera will not connect to wifi

ring will not go into connect to wifi mode , spinning light . however the steady white light is on …

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Hi @user29249. If your Doorbell is not going into setup mode, try doing a factory reset to see if it will then enter setup mode. To do a factory reset, you have to press and hold the setup button for 20–25 seconds. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.