Responses (4)

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  user40694

  Have the same issue, which makes the doorbell unusable. Is that a software issue? Any plan to fix it?

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  27-03-2023 07:13:35

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  Creek12

  Same issue here…battery drains even when hardwired. And even worse RING, won’t help with the problem!

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  28-03-2023 12:41:57

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  Caitlyn_Ring

  Hi neighbors. Hardwiring a battery powered Ring Doorbell will provide the battery with a trickle charge to help extend the amount of time between recharges. Depending on various factors, such as weather, wifi, and activity, the battery may drain more quickly than it can be charged from the hardwiring. Here are a few troubleshooting steps you can try: - Check to ensure the wiring is firmly in place on your Doorbell, and there are no fraying or loose wires in the circuit. - Review the [wifi signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) for your Doorbell. Having a weak or unstable signal can contribute to increased battery drain, as the Doorbell may disconnect and reconnect to wifi frequently. - Go over your [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and motion settings to see if you can make some changes to minimize false alerts. Neighbors with a Ring Protect Plan can utilize [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-) to further refine their motion detection. To learn more about unexpected battery drain, check out [this article](https://support.ring.com/hc/en-us/articles/4405531384468-How-to-Fix-Unexpected-Battery-Drain-in-Your-Ring-Video-Doorbell-or-Security-Camera) from our Help Center. For further assistance with your Doorbell, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  28-03-2023 06:43:42

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  27-04-2023 06:44:42

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