Ring doorbell battery does not ‘click into place’

I purchased a ring video doorbell 3 plus on Amazon. I think they sold me a returned doorbell advertised as new. When inserting the battery it does not ‘click into place’ like the videos say that it should. I think there may be a small plastic part that it’s supposed to click into place, broken off. Should there be a small plastic latch type thing that the battery is supposed to ‘click into’?

Hi @Dstacey. Were you able to set the Doorbell up properly? If not, I would urge you to contact our support team so they can assess if there was any physical damage and determine if a replacement under warranty is needed. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.