Hello @user59209. I would recommend the following steps for both Ring devices: - [Reboot the Ring devices using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Increase [Motion Sensitivity](https://support.ring.com/hc/en-us/articles/210243483-Using-Camera-Motion-Zones). - If they are battery-operated, change the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) to Frequent. - Verify that they have [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). Now for the Doorbell, we have this Community [post](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) with other steps to look into to improve motion detection. As for your Package Alerts, you have to be aware that they work best with medium-to-large shipping boxes. Envelopes, tubes, small boxes, and food deliveries may not be detected. You also want to make sure your [Package Zone](https://support.ring.com/hc/en-us/articles/4406543928212-How-to-Get-Package-Alerts) is set to where your packages will be dropped off. The step I mentioned before of increasing Motion Sensitivity will help with Package Alerts as well. If you have tried these steps and are still having the same concerns, you will want to reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus).

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.