Ring Doorbell 4 People Detection failure
My newly installed Doorbell 4 recognizes passing cars as “people” but won’t recognize me standing between the Doorbell and the street waving my arms at the device while walking around. Yes, I’ve adjusted the detection zones to EXCLUDE the street, but that didn’t help. I’ve set all the advanced features, used the Wizard, etc. No help. My Spotlight camera in the back of the house gets this right, so it’s a software issue. Anyone else seeing this problem?
1881 •
0 •
0 •
19-05-2021 04:00:50
Responses (2)
- C
Hi, I have exactly the same problem. People can walk on my property and no alerts and yet motion outside the zone in the road is detected?! No matter what I do the ring doorbell 4 keeps detecting cars and people walking past my house but walk onto my drive to the cars and garden and nothing Had this with my old doorbell and Rong sent me a “4” but still hasn’t made any difference
•0
28-02-2024 08:51:24
- J
Hi @Colinj. If you have already done the basic troubleshooting, the next best step is to continue working with our support team to further investigate your concern. You can also reach out to our support team on Facebook or X (formerly Twitter) by sending a PM to @Ring.
•0
29-02-2024 04:42:09
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @Bill08816. This is definitely interesting. How high is your Doorbell 4 mounted and are there steps leading up to it? This may seem insignificant at first glance, but it plays a part in how motion is detected. If possible, share a screenshot of your Doorbell 4’s Motion Zones. This will help the Community make any suggestions to help your motion detection to work as intended. This Community article here also has some great tips and tricks for optimizing your doorbell’s motion detection.
0
20-05-2021 04:04:29
•