Ring doorbell 3plus - Cannot hear person talking at the door

Just got my doorbell 2 days ago. when someone comes to the door, they can hear me talking, but I cannot hear them. I have enabled the microphone permissions on my phone as other posts have suggested…any ideas on how to fix this?

1 Like

Hi @Nsommer78. In order to address you audio issues with your Ring Video Doorbell 3+, I would look over this Help Center article here, as it contains lots of useful information on this exact issue. If those steps do not provide a solution, or if you’re just not comfortable doing the advanced troubleshooting steps on your own, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Same here…It was working when it was installed but has since stopped. Just installed Aug 2020