Ring doorbell 3 will not ring inside

Just hardwired our new ring 3. The app says it is hardwired but our original door bell will not ring. We put the leads together and when they touch it rings inside. We tried switching the wires and still nothing. Our trasisiter says our specifications are correct for usage. Our original worked prior to installing the ring.

Hey @Angeljaj01. Could you please reach out to our support team with this concern? They can take a deeper look into this to see why the Doorbell may not be ringing your internal chime kit still. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes! :slight_smile: