Hi @Echyyy. Try fully resetting your Doorbell by holding down the setup button for 20 seconds. Do not only press and release it, the setup button must be held down for 20 seconds in order for your Doorbell to reset. Ensure the battery is fully charged before attempting this. Once the reset is done, try walking through a new setup in the Ring app with the steps under Set Up a Device. If your Doorbell is unresponsive to these troubleshooting attempts, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.